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| 1. |
How do I place an
order?
Please call us at +1 310 2563176 during our business hours
Monday through Friday - 9:00 a.m. to 5:00 p.m. PST. OR Order
online.
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| 2. |
Payment Methods
We accept
- Visa,
- Master Card,
- Discover,
- American Express,
- Pay Pal (www.paypal.com),
- Money Orders
Your payment information is never stored on our website.
All our credit card processing is done through a dependable
and reliable company called Pay Pal. After pressing on the
"SUBMIT ORDER" button during the checkout process
from our shopping cart, you will be taken to a screen where
our payment gateway PayPal.com handles the payment. All
your credit card information is secure and confidential.
Pay Pal is a hugely popular payment processor, and is ideal
for customers who already have an account with them. You
are not required to have a Pay Pal account.
If you plan on paying with a money order or personal check
there will be a delay in shipment until funds are cleared.
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| 3. |
Do I need a Pay Pal account? Can
I pay with my credit card instead?
A Pay Pal account is not necessary to make a purchase. Payment
can be made using most major credit cards without even signing
on for a Pay Pal account.
The Pay Pal page will be displayed as part of the checkout
process on Best Skin Care World and depending on whether
you have used Pay Pal before on the same computer, a different
screen will be shown.
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| 4. |
My credit card keeps getting rejected
Our payment processor Pay Pal accepts most credit cards
in the world. As long as your country and credit card type
can be selected on the list, there shouldn't be any problems.
Do take note of the following common mistakes:
| 1. |
The billing address in Pay Pal has to
be the same as the billing address of your credit
card. |
| 2. |
The 3-digit security number is the last 3 digits
on the signature strip at the back of your card. |
| 3. |
Order of expiry date. For example 08/06 vs. 06/08.
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| 4. |
Type of credit card. For example Visa vs. Master
Card. |
| 5. |
Only digits should be entered in the credit card
number field. (No spaces, dashes or any other characters) |
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| 5. |
Is my credit card information
secure?
Your payment information is never stored on our website.
We use Pay Pal for all our credit card processing. It is
extremely SAFE to use. Many times this is even safer than
using your card at a store. PayPal. PayPal is a huge popular
payment processor, and is ideal for customers who already
have an account with them. You are not
required to have a PayPal account. All your credit card
information is secure and confidential.
If you still don't feel comfortable leaving your credit
card info online, please select Money Order at the payment
prompt, and check out from your shopping cart. Alternately
you can also place your order by calling us during our business
hours Monday through Friday - 9:00 a.m. to 5:00 p.m. PST.
If you plan on paying with a money order
or personal check there will be a delay in shipment until
funds are cleared.
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| 6. |
How long after placing my order
will the merchandise be shipped?
All orders placed before 1 pm PST, Monday thru Friday will
be processed the SAME business day. Any orders placed after
1 pm PST and on a weekend will be processed the following
business day. You can expect to receive 'in-stock' items
within 3 - 14 business days. 'Out of Stock Item' is any
item that is currently out of stock, but will be shipped
as soon as it is available. You are not charged additional
shipping for back ordered items. If there will be a delay
of 2 weeks or longer, we will notify you via email.
Be sure to log into your account and refer to the "Order
History" to see the status of your order. If your
order has the status "Complete", it indicates
that the merchandise has been shipped.
If a product runs out of stock, we will give you the option
to either wait a short period until the item is available,
or offer you to adjust your order. Regarding any back
order or adjustment, we will contact you by email or telephone
in order to confirm your request.
If for any reason we are expecting shipping delays this
will be noted in the product availability. We constantly
update our website to ensure that you are completely informed
about your purchase
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| 7. |
How do I track my order?
Once your order has been shipped, an invoice with the tracking
number will immediately be emailed to the mailbox that you
provided during the ordering process.
Please check your junk folder if you haven't received your
tracking number within 2 days after placing your order.
You may also find the tracking number of your order by
logging into your account and click on "Order History".
Select your invoice to find the tracking number.
You can use this tracking number to track your order online.
Best Skin Care World will not be liable for any lost or
misplaced mail if the item was shipped via Canada Post.
We suggest you use a physical address (instead of a PO
Box), so that your package can be tracked.
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| 8. |
Misplaced Orders:
Our orders are usually shipped out within 1 - 2 business
days after your order is placed. Please contact us immediately
at Customer
Care if you wish to cancel or modify your order. If
your order has been shipped out already, please refer to
our Return Policy.
|
| 9 |
Changes and Cancellations
Changing Or Canceling A Recently Placed Order: We ask that
you please make sure that your order is correct prior to
submitting it to us. Once you place your order, our systems
begin processing. Should you need to cancel your order for
any reason, contact us immediatly
However, once the order is in transit, we will be unable
to change or cancel your order, thus you will need to follow
the Return
Policy procedures stated below to return the items for
exchange or refund.
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| 10. |
How much does shipping cost ?
Orders are usually shipped via regular postal mail
which is the cheapest way.
Other alternatives such as UPS are also available upon client's
request. From time to time we offer free shipping.
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| 11. |
I have lost my invoice
You can retrieve your invoice by signing in your account
of Best Skin Care World. Inside your account, click on "order
history" and select your order to print our your invoice.
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| 12. |
My order was damaged or defective,
how do I get a replacement?
We are very sorry to hear that your order arrived damaged
or defective. Best Skin Care World always try to provide
you the highest level of service possible.
We will be happy to replace the damaged/defective items
in your order. In most cases, we request that you send the
damaged/defective items back to us, while in other cases
we will request that you dispose of the items appropriately.
Please do not throw away your damaged/defective items until
you have spoken with a Customer Care Specialist.
To have this issue resolved in the most time efficient manner,
we ask that you to contact a Customer Care Specialist by
sending us an email
In your email, please include the following information:
- Your order number.
- The name of the product you received damaged or defective.
- Whether you prefer a refund or a replacement order.
A Customer Care Specialist will respond to your message
as quickly as possible.
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